Privacy Policy

1. Information We Collect

We may collect and process information about you, including personal data you provide directly to us when filling out forms on our site, purchasing insurance policies, or communicating with our customer service team. This may include your name, contact details, date of birth, and any travel or medical details necessary to arrange your policy.

Additionally, we automatically collect certain technical information when you visit our website, such as your IP address, browser type, and information about your interaction with our platform (e.g., pages visited and referring URLs) through the use of cookies and similar technologies.

2. How We Use Your Data

The primary purpose of collecting your personal data is to facilitate the provision of travel insurance services. This involves sharing your information with underwriting partners and relevant third-party service providers (such as emergency assistance companies or claims handlers) strictly for the purpose of fulfilling your contract.

We may also use your data to improve our services, communicate important updates regarding your policy, and carry out administrative tasks such as fraud prevention and regulatory compliance.

3. Data Sharing and Security

We do not sell your personal data to third parties for marketing purposes. Your information is only shared with trusted partners essential to providing the services you have requested. We require all such third parties to respect the security of your personal data and to treat it in accordance with the law.

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All transaction information is encrypted using secure socket layer technology (SSL).

4. Your Privacy Rights

Under prevailing data protection laws, including the General Data Protection Regulation (GDPR), you hold several rights regarding your personal data. These include the right to access the data we hold about you, request corrections to inaccurate data, and, in certain circumstances, request the deletion or restriction of your personal data.

You may also have the right to object to our processing of your personal data and the right to data portability. To exercise any of these rights, please contact our Data Protection Officer using the details provided on our contact page.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.

6. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.